Patient Coordinator
Company: Eye Care Partners
Location: Mansfield
Posted on: October 12, 2024
|
|
Job Description:
Ensure complete patient registration and the integrity of the
patient chart. Act as a patient resource and clinic liaison.
Position requires patient, physician, staff, vendor contact, and
general public in person or telephonic contact. Representatives
must exhibit pleasant voice, good manners, be professional in
conduct, and have the ability to listen. Demonstrates quality
patient service during interactions with patients, coworkers, and
vendors: Exhibits a positive attitude and is flexible in accepting
work assignments and priorities Meets attendance and tardiness
expectations Is dependable; follows policies and procedures
Maintains professionalism in interactions with patients and
coworkers Performs quality work and consistently exhibits
initiative ESSENTIAL DUTIES AND RESPONSIBILITIES Professionalism:
Greets patients immediately upon arrival. Consistently strives to
enhance the patient experience by smiling and maintaining a
courteous, professional demeanor. Process: Confirms or updates
patient demographics, email address, employer and occupation during
check in process. Follows department ID verification protocols.
Enters or confirms referring providers PCP, external OD or other
specialists as appropriate. Insurance and Eligibility: Reviews and
confirms patient insurance information and scans card as needed.
Checks eligibility in real time Phreesia or other means as
necessary and follows any flags or prompts to ensure that insurance
is active for date of service. Financial: Consistently collects
copayments, past due balances and payments on account. Refers
patients to financial counselors to assist with collection
concerns, payment plans and patient assistance program enrollment.
Notes information regarding payments in PM system chart notes when
appropriate. Tracking: Accurately tracks patients in NextGen and
directs patients to the designated reception area. Scheduling:
Schedules patients for all follow up appointments, testing, and
consults as ordered by the provider. Consistently ensures that the
patient is scheduled for the correct date, location and with the
appropriate provider. Follows clinical department protocols for
scheduling. If scheduling takes place in person upon check out,
completes the autoflow process in NextGen PM. Patient Satisfaction:
Assist patients with questions, comments and complaints. Enlist
manager involvement, as appropriate, in an effort to resolve
concerns prior to patient leaving the center. Administrative Tasks:
Files, scans and secures patient documents daily. Consistently
reviews and ensures that patient name and MRN are recorded on all
patient forms and that forms requiring a signature have been signed
before being scanned/filed or sent to the HIM Department. Deposits:
Ensures that deposit is balanced and all monies collected are
recorded appropriately prior to closing daily. Money is to be
locked in department safe before leaving at the end of shift.
Professional Appearance and Standards: Follows all department dress
code standards. Follows department policy for cellphone usage
during patient hours. Other duties as assigned. JOB QUALIFICATIONS
To perform the job successfully, an individual must be able to
perform each essential duty and responsibility satisfactorily with
or without reasonable accommodation. The requirements below are
representative of the minimum knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential duties and
responsibilities. Education High school diploma or general
education degree (GED); or one-year related experience and/or
training; or equivalent combination of education and experience.
Physical Demands While performing the duties of this job, the
employee is regularly required to use hands to finger, handle, or
feel. The employee is frequently required to stand, walk, and sit.
The employee must frequently lift and/or move up to 10 pounds and
occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision, color vision,
peripheral vision, depth perception, and ability to adjust focus.
We offer health/dental/vision insurance, employer-paid life
insurance, Paid Time Off (PTO), employer-matched 401k, monthly
incentive programs, generous employee purchase program, family
purchase events, certification reimbursements, a leadership team
that knows everyone by name and loves to promote from within, and a
whole lot more! If you need assistance with this application,
please contact [phone removed]. Please do not contact the office
directly only resumes submitted through this website will be
considered. EyeCare Partners is an equal opportunity/affirmative
action employer. All applicants will be considered for employment
without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, and veteran or
disability status. Employment Type: Full Time
Keywords: Eye Care Partners, Mentor , Patient Coordinator, Other , Mansfield, Ohio
Click
here to apply!
|